Who it's for
Blacksky for businesses with busy phones
The problem
Clinics, property managers, service companies, utilities and membership organizations all have the same problem: the phone rings with the same questions all day. Hours, prices you publish, how to book, what to bring, where to park, what a policy says. Staff answer them between everything else, callers wait on hold, and after hours the calls go to voicemail.
What Blacksky does about it
Dewey, Blacksky's phone agent, answers the line from the business's own material, at any hour. It handles the routine questions in short, plain answers, takes details for a callback, promises an email that a person reviews before it goes, and transfers to a person with a summary of the call when that is what the caller needs. The same agent can answer the chat on the business's website.
Callers who call again are recognized, so the second conversation starts where the first ended.
What the business gets
- Routine calls answered at any hour, without hold music
- Fewer interruptions for staff, and the hard calls arriving with context
- Every commitment the agent makes waiting for a person to confirm
- A list of what callers asked that the business's material did not cover
- A bill that shows exactly what the agent costs to run
What it takes from the business
The material callers ask about: hours, services, policies, FAQs, procedures. A decision about what the agent may do: callbacks, emails, transfers, booking requests. A phone number, existing or new. An hour or two of testing before it takes real calls.
Hear it first
Call Maurice at +1 410 816 9713. He is a Dewey answering for Blacksky. What you hear is what your callers would hear, with your material and your greeting instead.
Common questions
Will callers know it is an AI? Yes. It never pretends to be a person.
What if a caller is upset or the question is sensitive? The agent offers a person, and transfers or takes a callback.
Can it take payments? No. Dewey does not take payments.
How long until it is live? A demo on your material in weeks; a production line typically in one to three months.