Products
Dewey: an AI that answers your phone line
What Dewey is
Dewey is Blacksky's phone agent. It answers an organization's phone number, understands what the caller needs, and answers from the organization's own documents. When a caller needs a person, Dewey hands them to one, with a summary of the call so nobody has to repeat themselves.
Dewey is not a phone tree with a voice on it, and it is not a chatbot reading a script. It holds a real conversation, one short question at a time, and everything specific it says traces back to a document the organization provided.
Maurice, the voice on Blacksky's own line at +1 410 816 9713, is a Dewey. Calling him is the fastest way to hear what your callers would hear.
Who Dewey is for
Organizations whose phones ring with the same questions over and over, where the answers already live in documents: utilities, property managers, public agencies, membership organizations, clinics and service businesses, cultural institutions. Dewey takes the routine calls at any hour and sends the rest to people with context.
It is a good fit when callers wait on hold for answers that are written down somewhere, when staff spend their day on the same twenty questions, or when calls come in after hours and go to voicemail.
What a call sounds like
Dewey greets the caller and asks what they need. It answers in short, plain sentences, because people listen differently than they read. The caller can interrupt at any time; Dewey stops and listens. If the caller presses a key, Dewey follows the keypad menu. Callers can switch to Spanish or French with a keypress or by asking. If the documents do not cover a question, Dewey says so and offers a person instead of guessing.
What Dewey can do for a caller
What an agent can do is set for each organization, and nothing is on by default. Options include:
- Transfer the caller to a live person, with a summary of the call
- Take details for a callback, which a person confirms before it happens
- Promise an email with details, drafted for a person to review and send
- Take a booking request for a person to confirm
- Recognize a returning caller so the second call picks up where the first left off
Every commitment Dewey makes lands in a dashboard where a person confirms or dismisses it.
What Dewey will not do
Take payments. Quote prices the organization has not published. Invent an answer. Make a promise the organization has not approved. Pretend to be a person.
How setup works
- Documents. The organization shares the material callers ask about: policies, service information, FAQs, hours, procedures. Blacksky curates it into the set Dewey answers from.
- The common paths. Blacksky builds a short decision tree for the calls that come in most, so those are fast and consistent.
- Voice and greeting. The greeting, the voice and the tone are tuned to the organization.
- What it can do. The organization decides which actions Dewey gets: transfers, callbacks, emails, bookings.
- A number. Dewey can answer the organization's existing number or a new one.
- Testing. The organization calls it, tries to break it, and Blacksky tunes it before it takes real calls.
What the organization sees
A dashboard of calls and what callers needed, the commitments waiting for a person, and what callers asked that the documents could not answer. That last list is how the documents get better: every gap is a question someone actually asked.
Pricing, in shape
A one time setup fee covers the build, and the organization owns what is built. A monthly subscription covers updates and monitoring. Hosting is itemized on its own line through Black Cloud, so the organization sees exactly what compute, phone service, model usage and memory cost. Maurice does not quote numbers; Mario does, in the proposal.
Timeline
A demo on an organization's own documents is usually a matter of weeks. A production line with a phone number is typically one to three months, depending on integrations.
Dewey and the web
The same agent can also answer a chat on the organization's website. On the web it can show more: the documents behind an answer, cards for services, and a recap the visitor can keep. Same knowledge, same rules, two ways in.
Common questions
Can callers tell it is an AI? Yes. Dewey never pretends to be a person.
What if it gets something wrong? It answers only from the organization's documents, and says so when they do not cover a question. Every call is logged, and gaps show up on the dashboard so they can be fixed.
Can it use our existing phone number? Yes, or a new one.
What languages? English, Spanish and French today.
Where does call data live? In the organization's own dedicated stack on Black Cloud, not shared with any other client, and exportable.